Microsoft Modern Work News
June Cloud Solution Provider (CSP) monthly updates and community reminder
Monthly views are now published including the updated partner launch calendars, the CSP Bimonthly Update newsletter, along with CSP community resources that provide you with essential program updates.
- Date: June 12, 2024
- Workspace: General
- Impacted audience: CSP direct bill partners and indirect providers
Always available—Launch content on demand
For a consolidated view of all recent and active launches in a single place, visit the partner launch calendars collection. You can find a timeline for each launch and links to published materials to help you learn more about that launch.
The downloadable CSP Bimonthly Update newsletter, which aggregates recent CSP announcements, updates, events, and reminders in an easy-to-read document.
Partner Journey Maps provide detailed navigation along the journey of Microsoft’s highest priority transformations.
Need licensing readiness? The monthly CSP spotlight webinars cover the latest CSP licensing information available for all partners.
Tech Excellence Starts Within - Empower your Team for Success
Unlock success with our exclusive end-user training offer valued at R30 000 when signing up vie First Distribution.
Have you recently signed up a NET NEW CUSTOMER with First Distribution? We have a value add for you.
Sign up a net new customer and that customer will qualify for a full day end user training session valued at R30 000.
Tech Excellence Starts Within - Empower your Team for Success
Unlock success with our exclusive end-user training offer valued at R30 000 when signing up vie First Distribution.
Have you recently signed up a NET NEW CUSTOMER with First Distribution? We have a value add for you.
Sign up a net new customer and that customer will qualify for a full day end user training session valued at R30 000.
Viva Glint will be generally available through Cloud Solution Providers (CSPs) on July 1, 2024
Viva Glint is now available to transact through Cloud Solution Provider (CSP) partners. To ensure a quality data experience, the minimum seat purchase requirement is 50 seats.
- Date: June 1, 2024
- Workspace: General
- Impacted audience: CSP partners transacting Viva Glint, Modern Work CSP partners
Viva Glint will be generally available across all sales channels, as we launch Viva Glint for Cloud Solution Provider (CSP) on July 1, 2024.
Commercial customers can purchase the standalone Viva Glint SKU across all sales channels – CSP, EA, MCA-E, EAS, and direct from Microsoft online.
Viva Glint is already available as part of the Viva Suite SKU and the Viva Glint charity SKU is available for qualifying customers.
The minimum seat purchase requirement for Viva Glint is 50 seats. Customers must also have a base Entra SKU to deploy Viva Glint. Viva Glint is an enterprise-wide product so the license count should be equal to the number of users in Viva Glint.
For full Viva Glint SKU information, CSP partners can view the updated price list.
Viva Glint success relies on advisory and people science services. Ideal partners have experience in employee engagement consulting, human capital, people advisory consulting, or consulting to HR and leadership teams. Partners with experience in complementary Viva Apps, such as Insights, can also expand their practice by enabling their team on Viva Glint.
Make sure to use the resources in the Next steps section of the January announcement: Copilot for Microsoft 365 now generally available through Cloud Solution Providers (CSPs) to start defining your strategy and operationalising your sales engine today.
Next steps
- For more information on Viva Glint, visit Microsoft Viva Glint | Employee Engagement.
- To find out more about the opportunity for partners with Viva Glint, see the blog post: Get enabled as a Viva Glint partner.
- To start defining your strategy and operationalizing your sales engine, visit Modern Work for Partners – Employee Experience.
Advanced Support Process – FD Escalation on behalf of Reseller
Support will engage with the advanced support team (Advanced Support for Partners – SAM asfpsam@microsoft.com) only when there has been no new feedback for 12 – 24 hrs/ the Microsoft technician is off shift/ the technician is in a time zone which makes co-ordination difficult and we request another agent more in line with our time zone to assist.
To escalate cases to ASFP the FD support agent needs to provide the below:
- Microsoft Ticket #
- Product Line
- Severity Level Requested
- Issue Summary/Why this escalation is being requested (Examples: Go Live impact and date is MM/DD/YYYY; response time, etc…)
- Primary Contact (email & telephone number)
NB. Only cases logged through First Distribution Advanced Support can be escalated.