Microsoft CSP News
Cloud Solution Provider & Partner Center News
Change to calculation method for CSP trailing-12-months partner revenue.
Starting April 10, 2024, trailing 12 months (TTM) Cloud Solution Provider (CSP) revenue totals reported to billed CSP partners will be calculated using only transaction-based revenue, inclusive of both subscription and perpetual software revenue. Due to this calculation change, some direct bill CSP partners may see an adjustment to their TTM revenue.
Any non-transactional revenue derived from partners’ support of customers via Claiming Partner of Record (CPOR, for seat-based subscriptions) and Partner Admin Link (PAL, for Azure subscriptions) will not be included in the TTM totals.
The removal of non-transactional revenue and the addition of perpetual software revenue to the TTM revenue total are being implemented immediately. These changes will align the TTM revenue total with the billed revenue total reflected in CSP partner invoices and used for the calculation of Microsoft Commercial Incentives (MCI).
Auto-Renew will be switched off on all Microsoft CSP Subscriptions
Please take note that Auto-Renew will be switched off on all Microsoft CSP Subscriptions ie: Annual/Annual and Annual/Monthly which include:
- New Commerce Experience ( NCE ) Subscriptions
- CSP Server Subscriptions
Turning off the auto-renew feature on the Microsoft CSP subscription/s has advantages:
- The customer can avoid being charged automatically at the end of the subscription term period.
- The customer has more control over their subscription and billing.
- The customer has the option to change the billing cycle at the end of the subscription term
- The customer has the option to decrease the quantity of the subscriptions upon expiration of the current subscriptions.
- Partners are able to plan accordingly and assist customers in evaluating their current estate ie: Upsell/Cross Sell or plan change.
What happens when the Auto Renew Function is switched off:
- The subscription will expire upon the expiration date.
- Partners will need to process a new order for the subscription/s via Epsidon Cloud ( webstore )
- What happens to Data on tenant when a subscription expires : When your subscription expires, it goes through the following stages: Expired > Disabled > Deleted.
- All NCE subscriptions have a 7day ( 168 hour) cancellation period that applies.
How do I manage my renewals as a Partner?
- All subscriptions are managed on your Epsidon Cloud Platform.
- The responsibility as a partner on renewals is to proactively manage the subscriptions and credit requirements with their customers.
- Renewal notifications will be sent through to you as a reminder of an upcoming renewal. Please ensure that you have sufficient credit on your webstore to accommodate upcoming renewals.
- Your dedicated Account Manager will send through reminders for all upcoming renewals.